About
This program prepares POS IT support professionals to manage client issues from the first contact through resolution and follow-up. It covers taking ownership of support tickets, gathering diagnostic details, communicating clearly with hospitality clients, and applying installation, training, and post-go-live support procedures. Learners will also review POS readiness requirements, common operational issues, escalation priorities, and the responsibilities of customers, installers, managers, and support teams. By the end, participants can handle POS support requests with accurate documentation, sound judgment, and consistent client communication.